Privacy policy.

Digitizing Stitches ("we", "us", "our") provides remote embroidery digitizing and vector art conversion services through www.digitizingstitches.com. This policy explains what personal information we collect when you use our website or order our services, and how we use and protect it.

• Contact details you give us when you message us on WhatsApp, email us, or place an order, such as your name, email address, phone number, and company name.
• Artwork and project files you send us by WhatsApp or email so we can digitize or convert them, plus details about garments, fabrics, and machine formats.
• Order and communication records, including quotes, invoices, revisions requested, and messages you send us. Messages sent through WhatsApp are also handled under WhatsApp's own terms and privacy policy.
• Basic technical data such as browser type, device, pages visited, and approximate location, collected through standard web technologies.

• To prepare quotes, digitize artwork, deliver files, handle revisions, and provide support.
• To invoice you, take payment, and keep records of past orders so we can reissue files on request.
• To communicate with you about your order and respond to your questions.
• To operate, secure, and improve our website and services, and to comply with legal obligations.

We do not sell your personal information.

Payments are made through PayPal. Your payment details are handled by PayPal under its own privacy policy. We never see or store your full card number or PayPal login. We receive only the information needed to confirm and record your payment, such as the payer name, email address, and amount.

Artwork you send remains yours. We use it only to fulfil your order and keep a copy of the finished stitch file in our archive so we can reissue it later. You can ask us to delete your artwork and archived files at any time.

Our website uses cookies and similar technologies that are needed for it to work. We may also use basic analytics, and tools that measure the performance of our advertising, to understand how visitors use the site. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended without them.

We share information only with trusted providers who help us run the business, such as payment processors, email and messaging tools, file-transfer tools, and hosting services, and only as needed for them to provide their service. We may also disclose information where required by law or to protect our rights.

We serve customers worldwide and operate remotely, so your information may be processed in countries other than your own, including the United States. Where we do this, we take reasonable steps to protect it.

We keep order records and archived design files for as long as they are useful to you and us, or as required by law, unless you ask us to remove them. We use reasonable technical and organisational measures to protect your information, but no online service can guarantee absolute security.

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, or to receive a copy of your data. To make a request, contact us using the details at the end of this policy. We will respond within a reasonable time.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.